Privacy Policy

1. Introduction

This Privacy Policy explains how Blackfin Concepts LLC collects, uses, shares, and protects information when you visit our website, request a quote, or use our permanent lighting installation services.

2. Information We Collect

Personal information:

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email)
• Records of inquiries, appointments, service history, and feedback

Automatically collected information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

3. How We Use Your Information

• Providing, scheduling, and improving our services
• Processing transactions and payments
• Communicating about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

4. SMS/Text Messaging

If you opt in to receive SMS messages from us, we will use your phone number to send you marketing messages, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly. Your consent to receive SMS is not a condition of purchase. See our SMS Terms & Conditions for more details.

We maintain timestamped records of all opt-in actions, process opt-out requests within 24 hours, and comply with the Telephone Consumer Protection Act (TCPA) and CTIA best practices. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

5. Information Sharing

We do not sell your personal information to third parties. We may share information with service providers who assist our operations (such as payment processing, scheduling, and SMS delivery), when required by law or valid legal process, and in connection with a merger, acquisition, or sale of assets. All service providers are contractually obligated to maintain confidentiality and security.

6. Cookies and Tracking

We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve functionality. You may control cookies through your browser settings; disabling them may limit some website features.

7. Data Security

We use encryption in transit and at rest, access controls, regular security assessments, employee training, secure backups, and breach notification protocols. No method of transmission or storage is 100% secure, but we use commercially acceptable means to protect your information.

8. Data Retention

We retain personal information for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, and enforce agreements. Consent and opt-out records are retained as required by applicable messaging regulations.

9. Your Rights

• Access, update, or delete your personal information
• Opt out of marketing emails via the unsubscribe link
• Opt out of SMS messages by replying STOP
• Request information about how we process your data
• Withdraw consent at any time for future communications

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

14. Contact Us

Blackfin Concepts LLC
10505 Trails End Rd, Leander, TX 78641
Email: help@blackfinconceptsllc.com
Phone: (512) 790-8907
Business Hours: Mon – Sat: 8AM – 6PM