SMS Terms & Conditions

1. Program Description

Blackfin Concepts LLC sends SMS messages to customers who have opted in, including appointment reminders, installation confirmations, service updates, quote follow-ups, and occasional promotional offers such as seasonal discounts.

2. Opt-In Consent

You will only receive messages if you have explicitly opted in by submitting a form on our website or by providing written consent. We maintain timestamped records of all opt-in actions. Consent is not a condition of purchase. You do not need to opt in to SMS to use our services or make a purchase.

3. Message Frequency

You may receive up to 10 messages per month. We will not send messages outside of reasonable business hours (8 AM – 8 PM local time) unless you have specifically requested otherwise. Message frequency varies based on your interactions with our business.

4. Message and Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text or data plan, contact your wireless provider.

5. How to Opt Out

• Reply STOP to any message from us
• Email help@blackfinconceptsllc.com
• Call (512) 790-8907

After you reply STOP, we will send a confirmation message and no further messages will be sent unless you opt in again. Opt-out requests are processed within 24 hours.

6. How to Get Help

• Reply HELP to any message for assistance
• Email help@blackfinconceptsllc.com
• Call (512) 790-8907 (Mon – Sat: 8AM – 6PM)

7. Supported Carriers

Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

8. Privacy

Your information is handled according to our Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

9. Content of Messages

Messages relate to quotes, scheduling, appointment reminders, installation and service updates, warranty and maintenance notices, and occasional promotions for customers who have consented to receive them.

10. Age Requirement

You must be 18 years of age or older to participate in our SMS program.

11. Limitation of Liability

Blackfin Concepts LLC is not liable for any delays, failed deliveries, or damages arising from your participation in our SMS program, to the maximum extent permitted by law.

12. Changes to Terms

We may update these SMS Terms & Conditions at any time. The current version will always be posted on this page with an updated "Last Updated" date.

13. Contact Information

Blackfin Concepts LLC
10505 Trails End Rd, Leander, TX 78641
Email: help@blackfinconceptsllc.com
Phone: (512) 790-8907
Business Hours: Mon – Sat: 8AM – 6PM